Natalie Ruiz is the CEO of AnswerConnect, an award-winning executive, and an event and workshop speaker. To continue reading this content, please enable JavaScript in ...

Lindsay Tjepkema is CEO and Co-Founder at Casted, the world’s first podcast and video marketing platform made for B2B marketers. From the moment they’re born, humans are hardwired to form connections.

AI is everywhere in marketing and customer experience. It’s writing emails, answering questions, generating social content and guiding product recommendations. But as automation scales, something else ...

In my 13 years in the online marketing space, I've observed a fascinating paradox. As technology, particularly AI and automation, has advanced, there seems to be a growing desire for human contact and ...

There are two roads businesses find themselves on: one where they don’t believe artificial intelligence (AI) is real and are waiting for it to become more real, or one where they see that AI is here ...

51% of U.S. small businesses have now adopted AI for customer service, but 83% would still prefer speaking to a real person rather than an AI. Businesses risk losing trust, sales and customer loyalty ...

With the time it takes from query to resolution, new research commissioned by Australian insurance company Youi[1] has uncovered that human connection and clear communication are critical for a ...

As AI continues to force itself into nearly every aspect of the business world, many companies are left wondering what role human connection will play. While AI promises efficiency, automation, and ...

While AI-powered customer service is a hit with Generation Z, many still prefer real human interactions — especially for more complicated issues, according to a new survey by Five9. Researchers at the ...

In an era where consumers are bombarded with information, brands no longer compete just on products or services—they compete on trust. Yet, trust is at an all-time low. Consumers are skeptical of ...

As consumers demand artificial intelligence (AI) interactions that feel more human, personalised and engaging than ever before, human-centric AI is redefining customer loyalty and becoming a strategic ...

How will AI empower humans? Dr. Haiyi Zhu explores this topic and more in this second article in a series on AI visionaries. The impact of AI on customer experience is expected to be significant in ...