“Reprints Desk built its reputation for service and support in document delivery, arguable one of the most difficult categories to get right within the information industry,” said Scott Ahlberg, chief ...

If you need help figuring out the new Kindle or iPad you just got for Christmas, there’s a help desk for that. The Free Library of Philadelphia has set up its first post-holiday tech table to assist ...

Eleven of Morgan Library’s 100 student employees, including junior Greg Neubauer, usually serve patrons through the Help Desk. Eight of the most experienced have been trained to assist librarians ...