If you’re on a mission to improve your company’s customer service culture, adding a hospitality framework and mindset can be powerful in moving your initiative forward. If this distinction—between ...

Customer service lies at the heart of the hospitality industry, rooted in centuries-old traditions of caring for strangers. By prioritizing empathy, empowering employees, and focusing on meaningful ...

Customers want systems and smiles. They don’t want a warm and fuzzy experience that’s broken, or a results-oriented experience that’s unpleasant. Consider, for example, where hospitality (hotels, ...

Hospitality is defined as “the friendly and generous reception and entertainment of guests, visitors, or strangers.” In the restaurant industry, we are all in the hospitality business. I feel we in ...